Returns
Return Policy
We are happy to accommodate returns within 30 days from the date of purchase. If you are not 100% satisfied with your order, simply send it back within 30 days and we can issue you a refund, exchange, or store credit for the return. All returns are subject to the following rules and restrictions:
- All Hair Care products and Accessories are final sale.
- Shipping fees for all orders are nonrefundable.
- Shipping labels for returns are provided by NuMe at a fee ranging from $6.99 to $12.99 depending on your location.
- Items must be sent back in original product packaging.
- Items that have been opened, used, not in original condition and with scratches are subject to a restocking fee of up to 25% of the price paid. This fee is deducted from the overall refund.
- Orders outside of 30 days but returned within 90 days are only eligible for an exchange/store credit.
FAQs
Q: How do I start the return process?
To begin the return process, please email info@numehair.com with your order number and the reason for your return.
To begin the return process, please email info@numehair.com with your order number and the reason for your return.
Q: What if I don’t have my order number?
To locate your order number, we will need a valid email address, your full name, or your shipping address for the order.
Q: What if I don’t have the original packaging?
If you do not have the original packaging that you received the product in, we will be unable to process the return.
If you do not have the original packaging that you received the product in, we will be unable to process the return.
Q: How long will NuMe take to process my return?
It takes anywhere from 5-7 business days to process a return once it has been delivered to our warehouse. If approved, your refund will be issued within 48 hours of processing your return. For US credit cards, it typically takes 2-3 business days for the refund to post onto your account. For international credit cards, it can take anywhere from 5-7 business days for the funds to appear (sometimes longer depending on your financial institution’s policy).
Q: Can I be refunded if I paid using store credit?
All refunds are issued in the same form of payment. Therefore, orders that were submitted using store credit can only be refunded in store credit. If only part of the order was paid in store credit, the credit will be returned to your NuMe account first and the remainder of the refund will be issued back to your debit/credit card.
Q: Can I return my order for an exchange?
We can exchange your tool for an item of equal or lesser value within 90 days from the date of purchase. If your exchange is of greater value than the return, there may be an exchange fee depending on the product selected. For questions about exchanges or how to upgrade your order for a different tool, please contact info@numehair.com.
Q: If I need to return my order for a refund/exchange, am I required to return the free gifts that came along with it?
Yes, you are required to send back the free gifts in order to be eligible for a refund/exchange.
Q: Does NuMe provide return labels?
Shipping labels for returns are provided by NuMe at a fee ranging from $4.99 to $12.99 depending on your location
Shipping labels for returns are provided by NuMe at a fee ranging from $4.99 to $12.99 depending on your location
Q: Do you offer price adjustments?
Due to our variety of promotions, we currently do not offer post-purchase price adjustments. Some exclusions may apply.
Q: If I purchased a NuMe from a different retailer, can I return it to NuMe directly?
Orders made through one of our authorized retailers can not be returned to NuMe for a refund. For refunds, please go to the authorized retailer directly with a copy of your proof of purchase.
Q: Can Amazon orders be returned?
Yes, Amazon orders can be returned. Amazon returns must be processed through Amazon - to return your Amazon order, login to your account follow the Amazon returns process.
Q: What if I purchased my NuMe from an unauthorized retailer?
If you purchased a tool from an unauthorized retailer, please contact the retailer directly for return instructions. Unfortunately, our 1 Year Limited Warranty is only applicable onto purchases made directly from NuMe or one of our authorized vendors.
Q: How can I be sure that the retailer I am purchasing from is an authorized retailer of NuMe?
If you’d like to verify whether a seller is an authorized retailer of NuMe, please email us the name and/or website of the store to info@numehair.com.
We would love to hear about your experience with your styling tools so we can learn more about you and what makes you excited about hair. For any questions, concerns, or feedback of any type, we welcome you to email us at info@numehair.com.