FAQ | NuMe

We are open Monday through Friday from 8:30 AM - 4:30 PM PST. We are closed on weekends and holidays.

Our customer service team can be reached by phone (747-237-7819 (x601)), by email (info@numehair.com), and through livechat.

No. Reselling NuMe products anywhere without NuMe's written consent is strictly forbidden and is a violation of our Terms of Use.

It generally takes 1-3 business days for us to process your order. During peak holiday season, order processing may unfortunately take longer sometimes up to 7-10 business days depending on the volume of orders received.

For any order changes, please contact us immediately as changes can not be made once your order has shipped. We can be reached at 747-237-7819 (x601) or you can email us at info@numehair.com.

Express shipping may be available based on your shipping address. The option to upgrade your shipping method will usually be available at the final stage of checkout for an additional fee. Express packages are shipped via FedEx. However, please note that weekend deliveries are not guaranteed even with express shipping.

For domestic orders, we ship via USPS or FedEx. Expedited shipping is available for an additional fee: FedEx 1 Day or FedEx 2 Day Express.

For international orders, we ship via APC or FedEx Express.

For US orders, transit time will take anywhere from 2-7 business days (depending on your location and your shipping method of choice). For International orders, transit time can take anywhere from 15-25 business days for standard APC shipping. FedEx Express packages can be delivered in as quickly as 2-5 business days. For any shipping method/location, additional delays may occur during the holidays.

Australia
Austria
Bahrain
Belgium
Canada
Chile
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hong Kong SAR China
Hungary
India
Indonesia
Ireland
Italy
Japan
Kuwait
Latvia
Lithuania
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Philippines
Poland
Romania
Saudi Arabia
Singapore
South Africa
South Korea
Spain
Switzerland
Taiwan
Thailand
United Arab Emirates
United Kingdom
United States
US Outlying Islands
US Virgin Islands

Shipping and handling fees are collected at the time of checkout for international orders. However, this payment goes directly to customs duties and taxes so once your package arrives to your country, you will not incur any extra fees upon delivery.

If the courier has marked your package as delivered but you haven't received it, we recommend thoroughly checking all possible areas on your property where the package might have been left. If you're unable to locate the package, please immediately contact us via email at info@numehair.com, chat or phone at (747) 777-8003 for further assistance. We will contact the carrier on your behalf.

Lost packages with a delivery confirmation from the courier can be reshipped free of charge but are nonrefundable.

Please email your order number along with photos of the damaged/incorrect item to info@numehair.com for further assistance.

We accept PayPal as well as all major credit cards: Visa, Mastercard, American Express, Discover. We also accept NuMe e-gift cards and NuMe store credit as a form of payment.

NuMeUSA is based in California so all prices on our website are shown in US Dollars. The charge conversion from USD to your local currency is handled by your financial institution at the time you submit your online order.

A sales tax is only collected from orders shipping to California. For international orders, a sales tax is determined based on your exact location. However, what is collected at checkout goes directly to duties and taxes.

A transaction may decline due to insufficient funds. It may also decline if any of your billing details (such as card number, expiration date, security code, or billing address) are incorrect. Please double check that you are entering the correct billing details before resubmitting your order.

If a transaction declines at the time of checkout, a temporary pending charge may appear on your account. However, it will automatically drop off or reverse itself after 1-3 business days (depending on your financial institution’s policy). The time it takes for a pending charge to drop may be longer for international credit cards.

You may receive an error message at checkout if your promotion code is invalid, expired, or if the item in your cart is not eligible for the discount. Please note that sales items are excluded from all online promotion codes.

NuMe is happy to accommodate returns within 30 days from the date of purchase. If you are not 100% satisfied with your order, simply send it back within 30 days and we can issue you a refund. For orders outside of 30 days, we can offer an exchange or store credit. All returns are subject to the following rules and restrictions:

All Hair Care products, Brushes and Combs, & Accessories are final sale.

Shipping fees initially paid at checkout are nonrefundable.

Shipping labels for returns are not provided by NuMe.

Items that are returned used are subject to a restocking fee of 25% of the price paid.

This fee is based on the condition of your return and may be deducted from the overall refund.

All returns are subject to inspection.

The product's overall condition along with the product serial number will be verified to ensure that the item returned is the same item originally shipped by NuMe to fulfill your order.

Old/discontinued models or used tools returned damaged will not be eligible for a refund under any circumstances.

Orders outside of 30 days but returned within 90 days are only eligible for an exchange/store credit.

To begin the return process, please email info@numehair.com with your order number and the reason for your return.

To locate your order number, we will need a valid email address, your full name, and your shipping address for the order. The order number can also be found on your NuMe account, your packing slip, as well as your order confirmation emails.

Please use a cardboard box to ship your return and include your RMA from customer service inside the package. Do not use manila envelopes, USPS envelopes, or any kind of shipping envelope to mail your return. Fill up any excess space in your package using packing peanuts/bubble wrap to ensure that your item is not damaged while in transit to NuMe. Items that are returned damaged due to poor packaging will not be eligible for a refund.

It takes anywhere from 5-7 business days to process a return once it has been delivered to our warehouse. If approved, your refund will be issued within 48 hours of processing your return. For US credit cards, it typically takes 2-3 business days for the refund to post onto your account. For international credit cards, it can take anywhere from 7-10 business days for the funds to appear (sometimes longer depending on your financial institution’s policy).

All refunds are issued in the same form of payment. Therefore, orders that were submitted using store credit can only be refunded in store credit. If only part of the order was paid in store credit, the credit will be returned to your NuMe account first and the remainder of the refund will be issued back to your debit/credit card.

We can exchange your tool for an item of equal or lesser value within 90 days from the date of purchase. If your exchange is of greater value than the return, there may be an exchange fee depending on the product selected. For questions about exchanges or how to upgrade your order for a different tool, please contact info@numehair.com

No :) Please feel free to keep any free gifts that came with your order at the time of purchase.

We do not provide shipping labels for returns nor do we cover the cost for international returns.

We highly recommend saving your return tracking number until you have received confirmation from NuMe that your package has been processed. Always take a photo of your return slip from the courier as it may help in the off chance that your package is lost while in transit back to NuMe. Refunds can not be issued for items that are not received safely back to NuMe. However, a claim can be opened if you provide a return tracking number which shows a confirmed delivery back to NuMe.

Orders made through one of our authorized retailers can not be returned to NuMeUSA for a refund. For refunds, please go to the authorized retailer directly with a copy of your proof of purchase.

Only orders purchased directly from our official NuMeUSA store on Amazon can be returned to NuMe for a refund/exchange. If you purchased a NuMe from one of our authorized retailers on Amazon, please contact the retailer directly for return instructions.

Only orders purchased directly from our official NuMeUSA store on Ebay can be returned to NuMe for a refund/exchange. Please note: there are no other authorized retailers on Ebay besides our official NuMeUSA store.

If you purchased a tool from an unauthorized retailer, please contact the retailer directly for return instructions. Unfortunately, our 1 Year Limited Warranty is only applicable for purchases made directly from NuMeUSA or one of our authorized vendors.

If you’d like to verify whether a seller is an authorized retailer of NuMe, please email us the name and/or website of the store to info@numehair.com