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Warranty

Overview


All NuMe hair styling tools, except for accessories and hair care products, have a 1 Year Limited Manufacturer Warranty. If your NuMe product does not function properly within the first 12 months from the date of purchase, NuMe will provide an exchange or replacement free of charge for the same model or an identical model of equal or lesser value.

Only tools purchased directly from NuMe or an authorized NuMe retailer with a valid proof of purchase are eligible for a replacement under this policy.

Warranty Duration


The warranty for all NuMe straighteners, wands, and dryers, is valid for the first year (12 months) from the date of purchase. The duration of the warranty begins at the time of purchase, not at the time of the tool’s first use. Hair care products as well as hair accessories such as brushes, clips, combs, etc., do not come with a warranty.

Warranty Exclusions


This 1 Year Warranty does not apply to any defect in the products arising from:

  • Fair wear and tear.
  • Accidental damage caused by misuse or negligence by you or a third party.
  • Damage caused by abnormal storage or working conditions.
  • Any damage resulting in broken components (heating elements, cracked or chipped plates, burnt cords, exposed wires, etc.)
  • Failing to operate or use the products in accordance with the user instructions.
  • Damage caused by the use of products under the incorrect voltage conditions and/or damage caused by the use of a converter.
  • Any alteration or repair by you or by a third party.
  • Theft or loss.

If your tool is disqualified from the warranty due to one of the reasons stated above, NuMe can still replace your tool under warranty for a small warranty fee.

To begin the process, please email your order details along with a short description of the problem to "info@numehair.com"

Product Registration


Whether you have purchased a tool from NuMe or one of our authorized retailers, please be sure to register your NuMe to activate your warranty.

GENERAL INFORMATION

We are open Monday through Friday from 8:30 AM - 4:30 PM PST. We are closed on weekends and holidays.

Our customer service team can be reached by phone (747-237-7819 (x601)), by email (info@numehair.com), and through live chat.

No. Reselling NuMe products anywhere without NuMe's written consent is strictly forbidden and is a violation of our Terms of Use.

ORDER SHIPPING & DELIVERY

It generally takes 1-3 business days for us to process your order. During peak holiday season, order processing may unfortunately take longer sometimes up to 7-10 business days depending on the volume of orders received.

For any order changes, please contact us immediately as changes can not be made once your order has shipped. We can be reached at 747-237-7819 (x601) or you can email us at info@numehair.com.

Express shipping may be available based on your shipping address. The option to upgrade your shipping method will usually be available at the final stage of checkout for an additional fee. Express packages are shipped via FedEx. However, please note that weekend deliveries are not guaranteed even with express shipping.

For domestic orders, we ship via USPS or FedEx. Expedited shipping is available for an additional fee: FedEx 1 Day or FedEx 2 Day Express.

For international orders, we ship via APC or FedEx Express.

For US orders, transit time will take anywhere from 2-7 business days (depending on your location and your shipping method of choice). For International orders, transit time can take anywhere from 15-25 business days for standard APC shipping. FedEx Express packages can be delivered in as quickly as 2-5 business days. For any shipping method/location, additional delays may occur during the holidays.

Once your package ships, you will receive a shipping confirmation with your tracking number and a link to track your package.

Australia
Austria
Bahrain
Belgium
Canada
Chile
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hong Kong SAR China
Hungary
India
Indonesia
Ireland
Italy
Japan
Kuwait
Latvia
Lithuania
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Philippines
Poland
Romania
Saudi Arabia
Singapore
South Africa
South Korea
Spain
Switzerland
Taiwan
Thailand
United Arab Emirates
United Kingdom
United States
US Outlying Islands
US Virgin Islands

Shipping and handling fees are collected at the time of checkout for international orders. However, this payment goes directly to customs duties and taxes so once your package arrives to your country, you will not incur any extra fees upon delivery.

If your package has been claimed as delivered by the courier but it has not been received at your address, please double check all areas within your property. If the package is no where to be found, we urge you to first submit a claim with the courier as soon as possible. Once a claim has been opened, please inform NuMe and forward your claim details toinfo@numehair.comfor further assistance.

Lost packages with a delivery confirmation from the courier can be reshipped free of charge but are nonrefundable.

Please email your order number along with photos of the damaged/incorrect item to info@numehair.comfor further assistance.

PAYMENTS

We accept PayPal as well as all major credit cards: Visa, Mastercard, American Express, Discover. We also accept NuMe e-gift cards and NuMe store credit as a form of payment.

NuMe is based in California so all prices on our website are shown in US Dollars. The charge conversion from USD to your local currency is handled by your financial institution at the time you submit your online order.

A sales tax is only collected from orders shipping to California. For international orders, a sales tax is determined based on your exact location. However, what is collected at checkout goes directly to duties and taxes.

A transaction may decline due to insufficient funds. It may also decline if any of your billing details (such as card number, expiration date, security code, or billing address) are incorrect. Please double check that you are entering the correct billing details before resubmitting your order.

If a transaction declines at the time of checkout, a temporary pending charge may appear on your account. However, it will automatically drop off or reverse itself after 1-3 business days (depending on your financial institution’s policy). The time it takes for a pending charge to drop may be longer for international credit cards.

You may receive an error message at checkout if your promotion code is invalid, expired, or if the item in your cart is not eligible for the discount. Please note that sales items are excluded from all online promotion codes.