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Our products are special, and they’re packaged with the greatest care so you receive them in perfect condition. NuMe’s customer service team is always ready to help you with all aspects of the shipping and delivery of your order, so please contact us with any questions and concerns. We want to ensure that you receive your order as quickly and efficiently as possible.
After placing your order, you will receive a confirmation email.
Please allow 1 to 3 business days to process your order.
Once your order is shipped, you will receive its tracking number in an email.
It can take up to 4 days for your tracking information to appear. Rarely, tracking details may not update, but you will still receive your order.
Products are shipped from our warehouse in Los Angeles.
We ship Monday through Friday, not on weekends or holidays.
Please note that if an incomplete or incorrect address is given, or if details are missing, it may delay processing. We suggest that you review your shipping and billing information before checking out to avoid unnecessary delays.
If you experience a problem with your tracking number or delivery of your order, please contact the courier directly before contacting NuMe. Lost packages with a delivery confirmation from the courier can be reshipped but are nonrefundable.
If the estimated delivery time has passed, please contact us.
Shipping fees for all orders are nonrefundable.
Orders shipped within the U.S. and its territories will be delivered in 5 to 7 business days - longer during the holidays.
We ship using FedEx and USPS.
We cannot guarantee Saturday deliveries, even with express shipping.
Orders shipped internationally will usually be delivered in 15 to 25 days - additional delays may occur during the holidays.
International orders take longer because they must pass customs before reaching the final carrier.
We ship using APC, followed by local shipping agents.